Who we are
Cherut Travel & Safaris (“Cherut”, “we”) is a travel company based at Suites 5 & 7, Central Park Offices, 14 General Murtala Muhammed Ave, Eros, Windhoek, Namibia. You can reach us at inquiries@cherut.com.na or +264 61 230 700.
What we collect
- Travel enquiries (the Plan your journey form and the Ask Cherut chat): your name, email address and/or phone number, the country you live in, and your travel plans, such as destination, dates, length of stay, number of adults and children, budget, travel style, interests and any notes you add.
- Flight requests (the Flights page): your name and contact details, your flights (airports and dates), the number of adults, children and infants, cabin class, preferred airline and notes.
- Traveller reviews (the Reviews page): your name, the trip, your country, your rating and your comments.
- Emails, calls and WhatsApp messages you send us directly.
Please don’t send passport, identity or payment card details through the website. When you book, our team will ask for what an airline, lodge or other supplier needs, in a secure way.
Why we use it
- To reply to your enquiry, prepare quotations, itineraries and flight options, and to plan your trip.
- To make and manage bookings with airlines, accommodation and other travel suppliers once you decide to travel with us.
- To send you an acknowledgement and messages about your trip. We don’t send marketing newsletters from these forms.
- To publish your review, only after you agree to its publication and our team has read it.
- To keep the records we need for accounting and legal purposes after you travel.
We use your details because you asked us to help you, you agreed to be contacted when you sent the form, or because we need them to carry out a booking you made with us.
Who we share it with
- Travel suppliers, such as airlines, lodges, hotels, transfer and activity providers, only for the trip you ask us to arrange.
- Service providers who run our systems for us: Cloudflare (website delivery and security), Hetzner Online (the server that hosts our booking system) and Resend (sending our automatic emails). They process your details only on our instructions.
- Authorities, where the law requires it.
We never sell your details.
How we protect it
Your enquiry is stored in Cherut’s booking system, which only our staff can access with their own accounts. Each staff member sees only the sections their work needs. Website traffic is encrypted (HTTPS).
How long we keep it
We keep enquiries for as long as we need them to answer you and plan your trip. When you travel with us, booking records are kept for as long as accounting and legal rules require. You can ask us to delete an enquiry at any time.
Cookies and statistics
Our website doesn’t use advertising or tracking cookies. We may use privacy-friendly visitor statistics that count page visits without cookies and without identifying you. The chat assistant runs in your browser: what you type is only sent to us if you choose to send an itinerary request.
Your choices and rights
You can ask us what details we hold about you, ask us to correct or delete them, or withdraw your consent to be contacted. Email inquiries@cherut.com.na and we’ll respond as soon as we can. If you’re unhappy with how we handled your details, please tell us first so we can put it right.
Changes to this policy
We’ll update this page if the way we use your details changes. The date at the top shows the latest version.