Good questions.
Thoughtful answers.
From your first idea to the details before departure,
here’s a place to begin.
14 answers to help you plan
Planning & reservations
How does planning a journey with Cherut work?+
Start with a journey you love, or tell us what you have in mind. Share your preferred dates, group size and interests. Our team will prepare a quotation with availability, accommodation, activities and booking terms for you to review.
Can you tailor a trip to my interests and budget?+
Yes. Whether you’re travelling from abroad or planning a break closer to home, we can discuss your pace, accommodation preferences and the places you want to see. Your quotation sets out the final itinerary and cost.
Can I book an excursion without a full tour?+
You can enquire about an individual excursion. Tell us your preferred date and number of guests so we can confirm the operator’s availability, departure point, participation requirements and final rate. Outdoor activities depend on suitable conditions.
What types of safaris do you offer?+
Explore wildlife safaris, cultural journeys, desert and coastal adventures, luxury stays and self-drive itineraries. Cherut plans trips in Namibia and Southern Africa, alongside international holiday packages. Choose a starting point and discuss the right travel style for you.
Are safaris suitable for children?+
Tell us your children’s ages when you enquire. We can discuss family-friendly stays and activities; minimum ages, room arrangements, child rates and participation requirements vary by property and operator and are confirmed in your quotation.
Rates, payments & booking terms
What does the starting price include?+
Multi-day tour starting rates are per person sharing. Inclusions vary by journey and property. Your quotation confirms accommodation, meal plans, transport, activities, fees and any optional extras before you book.
Which payment methods are accepted?+
Cherut’s published payment options include bank transfers, mobile payments and major cards. Ask our team which apply to your booking. Your quotation and booking confirmation provide the payment instructions, currency and schedule before you pay.
What is your cancellation policy?+
Cancellation and refund terms depend on the package, accommodation and suppliers booked. Review the specific conditions in your quotation and confirmation before paying. Contact Cherut promptly if you need to change or cancel a trip.
Do you offer travel insurance?+
Cherut asks travellers to arrange their own travel insurance. Discuss your itinerary and planned activities with your insurance provider and ask our team if you need trip details for that conversation.
Your safari experience
What should I pack for a safari?+
Start with comfortable clothing, layers, sturdy shoes, sun protection and your camera. What you need depends on your season, route and activities. Ask Cherut for the packing guide for your confirmed trip, including luggage limits where flights or transfers apply.
Will I have a dedicated guide?+
Guiding depends on your selected journey. Some tours use guides, others use scheduled transfers or a self-drive arrangement. Your quotation confirms guiding, activity operators and transport so you know what support to expect.
Logistics & support
Do you arrange accommodation and airport transfers?+
Our team can arrange accommodation and transfers as part of your travel plan. Some journeys use scheduled transfers, others are self-drive or guided. Check your selected itinerary and quotation for the specific arrangements.
How do I contact Cherut during my trip?+
Reach our Windhoek team by phone on +264 61 230 700, WhatsApp on +264 81 310 6966 or email inquiries@cherut.com.na (travel enquiries) or reception@cherut.com.na (office). Ask for the trip-specific contact arrangements and supplier contacts before departure.
What makes Cherut different?+
Cherut combines travel planning with a personal conversation. Our Windhoek-based team helps you shape the route, stays and experiences around your interests, then brings the arrangements together in a clear quotation.
Something else on your mind?
A personal conversation can help bring the details together.
